3 WAYS TO CUSTOM ORDER - XO SERIES
3 WAYS TO CUSTOM ORDER
Factory • Phone • Online
Custom surfboard orders take an average of 3-4 weeks to complete (During the winter season this time frame increases to 6-8 weeks).
$300 minimum deposit required to start order / $400 deposit for XO Series orders.
Additional deposit may be required depending on the nature of your order.
1. Make an appointment/swing by the Arakawa Factory Showroom
Feel free to stop by the EA factory on the North Shore. Our doors are open whether you are looking for a new board or just want to check the place out. As we are a fully active factory, the best way to guarantee time with EA (especially during the winter season) is to call ahead and schedule an appointment. In any other case, one of us will always be there to help you get your order started.
HOURS: MONDAY - FRIDAY
10:00AM - 4:00PM
+1 808 637-0068
Old Waialua Sugar Mill
67-106 Kealohanui St.
Waialua, HI 96791
2. Talk to EA over the phone
Call us anytime between 9:00AM and 5:00PM HST (Hawaii Standard
Time), and EA or one of our experienced staff will be happy to begin filling out your custom order.
Some ordering tips:
- Have any helpful information ready when you call such as your height, weight, and the dimensions of your current board.
- If you are referencing another EA surfboard, note down the serial # and we can pull up the original design from our records.
- It is also helpful to have our website close at hand as a visual reference during the phone call.
3. Order Online Form - XO Series
THE CUSTOM SURFBOARD EXPERIENCE
At Eric Arakawa Designs it is our goal to get you stoked. There is nothing like that magic board that gets you psyched to surf no matter what the waves are like. For us, “custom surfboard” means more than being able to choose a model, your favorite color airbrush, fin set-up, or other basic option. It means that this craft is specially tailored for one unique surfer to complement their fitness, style, and the waves they surf. Max performance or max glide, each board is individually designed for the customer by EA. We use the top materials in surfboard construction, our boards are personal, and they are built to perform. It is our goal to get you that magic board.
As any surfer knows, we cannot guarantee every board will be magic, but if we don't do a good job designing or make a mistake building your new board, contact us within 15 days of receiving it and we will start another order to correct the issue and trade it out with your initial board at our expense.
If you are on Oahu, trade out the first one at the EA factory in Waialua once the new board is ready. If you are elsewhere, just send the first board back in the packaging that will come with the new board. The prepaid return label will be in the box with instructions on how to contact FedEx. Once the returning board is packed and ready, arrange the pickup, and you're all pau.