Remedy

Air cargo is our standard shipping method for all USA orders unless otherwise requested.

All instructions and tracking info will be provided prior to shipping confirmation.

Air Cargo: Starts at $85
• Available for all orders up to 9’6”
• Takes 2-3 days (dispatch to pick up)
• Most secure and safe
• Requires airport pick up

FedEx: Starts at $145
• Only available to orders up to 6’0”
• 2-Day Air
• Door-to-door
• Requires signature

For full shipping price breakdown go to our shipping page

Custom Surfboards / The Arakawa Way
As any surfer knows, we cannot guarantee every board will be magic, but if we make a mistake designing or building your new board we will make it right.

Contact us within 15 days of receiving it and we will start another order to correct the issue and trade it out with your initial board at our expense.

Treat the original board like your own until the replacement arrives. Wax it up and surf it. We will take it back in whatever condition it is by the time you receive the new board.

How this process looks based on your location:
• Oahu - once your replacement order is ready, swing by our shop in Waialua with the original board and we will make the swap.
• Anywhere that requires shipping - We will send the second board in the same shipping method as the original order. Once the replacement is received, use the packing materials provided in the new box to repack the old board. We will provide all shipping labels and AWB's required for the return shipment. If your order requires airport pick up, we will coordinate all details so that you can do everything in one trip.

Have questions concerning your recent custom? Please email us at info@arakawasurfboards.com or to reach us by phone +1 808-637-0068


All other products
We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to help.

You may return new, unopened items within 30 days of purchase for a full refund. Return shipping label will be provided by Arakawa Surfboards.

Conditions:
• Items must be in their original condition and packaging.
• Proof of purchase (e.g., order number or receipt) is required for all returns.

Exceptions:
• Clearance or discounted items
• We are unfortunately unable to cover return shipping costs for stock surfboards.


Return Process
1. Contact our customer service at info@arakawasurfboards.com to initiate a return.
2. We'll provide return instructions and a return shipping address.
3. Once we receive your return and inspect the item, we’ll issue a refund to your original payment method.

Please allow 5–10 business days for the refund to appear on your statement.

If you have any questions, feel free to contact us by e-mail at info@arakawasurfboards.com or by phone at +1 808-637-0068.


Shipping Damages
• These will have to be approached on a case by case basis depending on the product and the ability to replace or repair. Our goal is to deliver products and surfboards in perfect condition. We prefer replacing any damaged items over repair. In cases in which travel dates and locations add complexity, we will do whatever we can to make things right.
• If your order arrives with shipping damage, please notify us ASAP (within 24 hours). All shipments include insurance coverage for the total cost of goods. Email us at info@arakawasurfboards.com with a detailed description including photos of shipping materials and items within.
• For surfboards shipped via air cargo (airport pick up), it is important to inspect and report any damages with a shipping facility representative at the time of pick up. This simplifies the whole claims process and allows us to resolve the issue quickly.

The simple equation behind this tool (weight × skill level coefficient = recommended volume) doesnʻt know anything about rail contour, foil, rocker, outline, foam distribution, board types, wave type, surfer style, etc...

Play with these calculators at your own risk of being completely led astray.

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